Andrew Mitchell MP visits town’s award winning call centre

27th January 2014

Andrew Mitchell MP visited neighbouring Dignity plc in Sutton Coldfield on Friday 10 January.

Dignity is the only FTSE 250 Company with a Head Office in the centre of Sutton Coldfield and has funeral homes and crematoria across the UK in addition to being a leading provider of Funeral Pre-Arrangement Plans. Last October, Dignity’s Client Service Centre out-performed high profile companies and household names to earn the title of Best Call Centre in the UK for the second successive year in the biggest ever survey into UK call centres.

Sutton Coldfield’s MP met with Dignity’s Chief Executive, Mike McCollum and other members of staff prior to visiting the company’s Client Service Centre. Dignity employs 150 local people at its Head Office and Andrew Mitchell was shown how the Client Service Advisors help people to pre-arrange their own funeral with a Funeral Plan and learned how staff can help bereaved families outside the normal office hours of the funeral home network.

Dignity’s Chief Executive, Mike McCollum said: “I am delighted that Andrew has shown considerable interest in our business and appreciated the high standard of client service that we provide.”

Statement from Andrew Mitchell MP: “We are pleased and proud to have Dignity, a FTSE 250 company, headquartered in Sutton Coldfield. Promoting local employment and encouraging investment in Sutton Coldfield is an important part of my role as Sutton’s MP.”