In an emergency please ring 999

Healthcare

• NHS 111 (England) Non-emergency medical help and advice for people in England. Call 111 or visit www.111.nhs.uk
• NHS UK Information about health problems and treatments, including details of local NHS services in England. https://www.nhs.uk/
• University Hospitals Birmingham NHS Trust  https://www.uhb.nhs.uk/home.htm
• Birmingham and Solihull Urgent Mental Health Helpline (line managed by MIND) 0121 262 3555
• Samaritans Samaritans are open 24/7 for anyone who needs to talk. Call 116 123 (freephone) or email jo@samaritans.org
• Mind's mental health support https://www.mind.org.uk/information-support/helplines/
• Campaign Against Living Miserably (CALM) 0800 58 58 58 www.thecalmzone.net
• The Mix Support and advice for under 25s, including a helpline, crisis messenger service and webchat. 0808 808 4994 or 85258 (crisis messenger service, text THEMIX) www.themix.org.uk
• Nightline Association Lists contact information for helplines and listening services in universities and colleges across the UK. www.nightline.ac.uk
• Papyrus HOPELINEUK Support for under-35s at risk of suicide and others who are concerned about them. Open daily from 9am–midnight. 0800 068 41 41 or 07786 209697 (text)
• Rethink Mental Illness Provides support and information for anyone affected by mental health problems, including local support groups. 0300 5000 927 www.rethink.org
• Stay Alive www.prevent-suicide.org.uk  App with help and resources for people who feel suicidal or are supporting someone else.

Covid 19

• Testing https://www.gov.uk/get-coronavirus-test
• NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
• Support: https://www.gov.uk/find-coronavirus-support

Birmingham City Council

• Adults social care 0121 303 1234
• Adults Out of Hours Home Care Service 0121 464 5001
• Anti social behaviour 0121 303 1111
• Benefits (includes Housing Benefit/Council Tax Support 0121 464 7000
• Cemeteries (out of hours emergencies only) 0121 464 8728
• Child protection - concerned about a child? 0121 303 1888
• Council tax 0121 303 1113
• Domestic violence 0121 303 0368 or 0121 303 0369
• Emergency duty team 0121 675 4806
• Emergency repairs: 0121 216 3330 or 0121 675 8221 – textphone for people who are deaf or hard of hearing
• Environmental health 0121 303 6007
• Highways/Flooding/Transportation (out of hours only) 0121 303 4149
• Homelessness 0121 303 7410. If you need emergency accommodation outside office hours and you are over 18 please call 0121 303 2296. If you are under 18 please call the Emergency Duty Team on 0121 675 4806.
• Housing repairs 0121 216 3330
• Parks emergencies 0121 464 8728
• Planning 0121 303 1115
• Pollution of brooks and streams or report an environmental incident 0800 807060
• Register office 0121 675 1000
• Rubbish (Waste and Recycling) 0121 303 1112
• School admissions and pupil placements 0121 303 1888
• Transportation emergencies 0121 303 4149

Transport

• Transport Focus https://www.transportfocus.org.uk/transport-user-advice/
• Network Rail: http://www.networkrail.co.uk/
• West Midlands Trains https://www.westmidlandsrailway.co.uk/
• Passenger Focus:  http://www.passengerfocus.org.uk/
• DVLA (Driver and Vehicle Licensing Agency): https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency
• Highways England https://highwaysengland.co.uk/
• National Rail Enquiries: 08457 484950

Other

• Action Fraud: https://www.actionfraud.police.uk/
• Age Concern Birmingham https://ageconcernbirmingham.org.uk/  
• Birmingham Crisis Centre http://www.birminghamcrisis.org.uk/what-we-do.php
• West Midlands Police Domestic Abuse support https://www.west-midlands.police.uk/your-options/domestic-abuse
• Birmingham and Solihull Women’s Aid Domestic Abuse Helpline 0808 800 0028 www.bswaid.org
• Birmingham LGBT Domestic Abuse Service 0121 643 0821 www.blgbt.org
• Bharosa Domestic Abuse Service – specialist support for women particularly those from a South Asian background. 0121 303 0368/0369
• English National Domestic Violence Helpline 0808 2000 247
  www.nationaldomesticviolencehelpline.org.uk
  For Help Text 'NCDV' to 60777
• Galop (for lesbian, gay, bisexual and transgender people)
  0800 999 5428 www.galop.org.uk
• Men’s Advice Line 0808 801 0327 www.mensadviceline.org.uk
• Paladin (National Stalking Advocacy Service) 020 3866 4107
  www.paladinservice.co.uk
• Childline: 0800 1111
• Citizens advice https://www.citizensadvice.org.uk/
• Forward Thinking Birmingham: https://www.forwardthinkingbirmingham.org.uk/services
• South Staffs water https://www.south-staffs-water.co.uk/
• Severn Trent Water https://www.stwater.co.uk/
• National Gas Emergency Service number: 0800 111 999
• Trading Standards tradingstandards@birmingham.gov.uk
• Ombudsman services https://www.ombudsmanassociation.org/find-an-ombudsman.php
• Crime Stoppers: https://crimestoppers-uk.org/
• Neighbourhood watch: https://www.ourwatch.org.uk/
• Domestic Abuse: https://www.nationaldahelpline.org.uk/ 0808 2000 247
• Stonewall Information and support for LGBT communities https://www.stonewall.org.uk/help-and-advice 0800 0502020
• U Switch: https://www.uswitch.com/
• Parliamentary and Health Service Ombudsman: http://www.ombudsman.org.uk/
• TV Licensing: http://www.tvlicensing.co.uk/
• Post Office: http://www.postoffice.co.uk/
• Royal Mail: https://personal.help.royalmail.com/app/contact
• The Pension Service: http://www.thepensionservice.gov.uk/
• Which Consumer rights https://www.which.co.uk/consumer-rights